CloudOne, LLC Privacy Policy

Introduction to CloudOne

CloudOne, LLC (CloudOne) is a premier digital marketing company dedicated to empowering businesses through our integrated contact center. Our services are designed to streamline engagement with existing customers and attract potential new customers. We leverage advanced technology to provide omnichannel contact center support, including phone, SMS/text messaging, email, chat, and social media platforms. Our commitment to privacy and data protection is at the forefront of our operations, ensuring our partners and their customers' information is handled with the utmost care and security.

Information We Collect

We may collect personal information as follows:

• Website Usage Information: Details of your visits, including but not limited to, IP addresses, geographic location, browser specifications, and usage patterns.
• Transaction Information: Data related to transactions and purchases of our services or goods.
• Account Information: Information you or someone from your organization provides in the context of subscribing to our product and services such as name, title, cell phone, and email address.
• Non-Personal Data: Anonymized data about your website usage for analytics and improvement.

Cookies and Tracking Technologies

We employ cookies and similar technologies to enhance website functionality, analyze site usage, and offer personalized experiences. You may control the use of cookies through your browser settings, though this may affect the website's functionality.

Use of Personal Data

Your personal data will be used to:

• Enhance website interaction and personalization.
• Communicate valuable information about our products and activities related to your company's campaigns, subject to your consent.
• Enhance website interaction and personalization.

Email and SMS/Text Messaging Communication

To enhance our service and communication with you, CloudOne may send you email and SMS/text messages related to your account, our services, or special offers. By providing your email address, you consent to receive such communications in accordance with the terms of this policy. We comply with the CAN-SPAM Act and the Telephone Consumer Protection Act, ensuring you have the ability to opt-out of receiving these communications at any time. For emails, you may unsubscribe by following the link provided in our messages. For SMS messages, we will only send you messages if you opt-in to a specific product or program. Message frequency varies. Message and data rates apply. Text "HELP" for help or "STOP" to opt out the number from which you received the message. Your preferences will be updated promptly.

Appointment reminder SMS messages for consumers: CloudOne provides omni-channel communications platform services for our clients. As authorized agents of our clients, CloudOne contact center agents may ask consumers on the telephone to verbally opt-in to SMS communications for the purposes of appointment reminders. These SMS opt-in permissions are limited to the specific appointment only and are not shared with others for any other purpose. By providing verbal consent, consumers agree to receive SMS communications solely related to a specific appointment. This ensures that all communications are relevant and specific to the context of the appointment, maintaining consumer privacy and trust.

Privacy for California Residents

In accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. These include the rights to request access, deletion, and portability of their data, and to opt-out of the sale or sharing of their personal information. We provide additional disclosures related to the collection, use, and sharing of personal information and support California residents' rights as outlined in our California Privacy Rights section.

Privacy for Vermont Residents

Vermont law requires that we obtain your consent before we collect and sell your personal information. We will not disclose information about your credit to other third parties without your consent, except as required by law.

Other Disclosures

In addition to the disclosures outlined within this privacy policy that are necessary to provide our services, CloudOne may disclose your personal information in the following circumstances:

(a) Legal Requirements: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process.

(b) Legal Proceedings: If we are involved in a lawsuit or a dispute, we may disclose your information in connection with the proceeding, either to defend our rights or as required by the court.

(c) Rights Protection: To establish, exercise, or defend our legal rights, we may share your information. This includes using your information for fraud prevention, to reduce credit risk, or to protect the rights, property, or safety of CloudOne, our customers, or others.

Security of Your Personal Data

CloudOne is committed to the security of your personal data. We take reasonable precautions to prevent the loss, misuse, unauthorized access, disclosure, alteration, or destruction of your personal information. These measures include:

• Secure Storage: Your personal information is stored on secure servers with restricted access. We implement robust security measures to protect personal data from unauthorized access, alteration, or destruction.
• Encryption: Sensitive data, such as payment information and passwords, is encrypted during transmission over the Internet.
• Access Control: We limit access to your personal information to employees, contractors, and agents who need to know that information in order to process it on our behalf. They are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Third-Party Applications and Services

CloudOne securely stores login information for third-party services you connect with. This information is encrypted and used solely for the integration of services, without unauthorized sharing.

Changes to This Policy

We reserve the right to amend this policy at any time. We will notify you of significant changes through our website.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of such sites.

International Data Transfers

CloudOne adheres to the principles of international data transfer frameworks, ensuring the lawful and secure transfer of personal information.

Contact Information

For any inquiries or concerns about our privacy practices, please contact us at [email protected] or via mail at our office address.

CloudOne, LLC
911 Main St Suite 330
Vancouver, WA 98660
(360)737-3600

Date updated: March 14, 2024